Witness testimony for unit SS OP 3.2 Promote effective communication with individuals with sensory loss
I have worked with X for 2 years now and in that time, we have worked closely together on shift in the treatment room of the surgery. One specific occasion recently when I was working with X, she had accessed the computer system as normal to identify which patient was next. She brought-up the details of patient x and read information regarding the purpose of their appointment. She also accessed the records relating to the person’s communication needs as she saw a ‘marker’ indicating that they had some specific communication needs as they were profoundly deaf. X discussed with me about the needs of this patient and asked me to be around on hand if she or the patient needed any extra support. She decided to use the side-room so that there was no distractions for when she was communicating. X also made sure that there was enough space to move safely and to enable her to use skills such as eye contact and so that the chair the patient would be sat in was facing her so she could see X and watch her talk if needed. X also turned on the light, ensuring that she and her facial expressions and mouth could be seen clearly. X called the patient down to the treatment room to be seen. She greeted the patient at the door and gained eye contact with her firstly. Then X said ‘hello’ clearly to patient x and to the person with her. X quickly established that the person accompanying her could translate using BSL. X invited the patient and her translator into the side room for privacy. X used gestures and pointing to help enable the patient to understand where to sit. X again established eye contact and spoke clearly, asking the patient how she prefers to communicate and if she is happy to have the translator present whilst she is receiving treatment. X waited for the other person to translate and the patient confirmed she was happy to communicate through the translator....
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