Unit 203- work in a business environment
1.1 describe what is meant by diversity and why it should be valued
Diversity can be differences in race, heritage, customs, belief systems, physical appearance, mental capabilities; etc Diversity should be respected and valued because nobody is completely the same as anyone else, even within the categories above. People tend to reject what is different. We must value our diversity in order to work together.
1.2 describe how to treat other people in a way that is sensitive to their needs
You should treat everybody equally. Treat people how you would like to be treated by other people. To be sensitive to people’s needs you have to first find out what their needs are for example if you had a colleague that was in a wheelchair you wouldn’t treat them any different to any other colleague in a work sense as they should have the same opportunities as everybody else to grow and further themselves within the company. To aid them in a day to day basis would be to hold the door open for them and make sure there where wheelchair facilities within the company.
1.3 describe how to treat other people in a way that respects their abilities, background, values , customs and beliefs
Treating other people in a way that respects their abilities, background, values, customs and beliefs is important in the workplace, as we are all part of a team. It is respectful not to make fun of other people’s opinions and beliefs as there is never one ‘right way’ of thinking. Everybody has a different mindset with different opinions on how things should be done. To get a clearer understanding of other people’s opinions and beliefs you could ask for their input where necessary. You should never speak badly about someone’s abilities, background, values, customs and beliefs as it will offend them.
1.4 Describe ways in which it is possible to learn from others at work
It is important to be able to...
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